Sipping & Delivery
Delivery Times
Orders are normally processed within 1–2 business days.
Our estimated delivery time is then 5–8 business days, depending on your destination.
Delivery times are estimates and may occasionally be affected by carrier delays, public holidays, customs processing, high order volumes, or other circumstances outside our control.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Tracking Information
Once your order has shipped, we will send you an email containing your tracking link.
Please allow 1–3 business days after dispatch for tracking information to become visible or begin updating with the carrier.
In some cases, tracking updates may appear with a slight delay depending on the carrier and shipping method.
My Tracking Says “No Information Available”
It is normal for tracking information not to appear immediately after your order has been dispatched.
Please allow 1–3 business days and check the tracking link again.
If more than 7 business days have passed since your order was dispatched and your tracking still shows no information, contact us at support@kakelohome.com and we will be happy to investigate the shipment for you.
Delivery Address
Please make sure your delivery address is correct before completing your order.
If you notice an error after placing your order, contact us as soon as possible at support@kakelohome.com.
We will always do our best to update your address before the order is dispatched, but we cannot guarantee that changes will be possible once your order has entered processing or has already shipped.
If a delivery issue is caused by an error on our side, we will of course help resolve the issue at no additional cost to you.
Delayed or Missing Packages
If your order has not arrived within the estimated delivery timeframe, we recommend checking your tracking information first.
If your parcel appears to have stopped moving or may be missing, contact us at support@kakelohome.com.
We will investigate the delivery together with the carrier.
If the parcel is confirmed as lost in transit, we will assist you with an appropriate solution, which may include a replacement shipment or refund in accordance with applicable consumer protection laws.
Duties, Taxes & Import Charges
Where applicable, taxes, duties and import charges are handled according to the checkout and shipping method used for your destination.
Our goal is to make the total cost of your order as clear as possible before you complete your purchase.
Where duties and taxes are included in the price or shipping arrangement, you will not be asked to pay those charges again upon delivery.
Any charges applicable to your specific order will be shown during checkout where required.
Free Tracked Shipping
We currently offer Free Tracked Shipping on all orders to supported destinations.
Once your order has shipped, you will receive tracking details by email.
Contact
If you have any questions about your order, delivery or tracking, please contact:
We are happy to help.