Returns & Refunds
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
For pre-order items, the return period begins on the date you receive the product, not the date the order was placed.
Cancel an Order or Request a Return
If you would like to:
- cancel an order that has not yet been dispatched
- request a return
- report a damaged or incorrect item
- report another problem with your order
please contact us at:
If you have a dedicated digital returns page later, we can also add:
Start a Return
with a button linking directly to it.
Return Conditions
To be eligible for a standard return, the product should:
- be in the same condition in which you received it
- be unused
- be returned in its original packaging
- include any original accessories or components
- be packaged securely for return shipping
- be accompanied by your order number or other proof of purchase
Before sending anything back, please contact us so we can provide the correct return instructions.
Returns sent without prior approval may not be accepted.
Return Shipping
If you are returning an item because you changed your mind, you are responsible for the return shipping cost unless otherwise required by applicable consumer law.
If the product is:
- damaged
- defective
- incorrect
- or you received the wrong item
Kakelo will cover the appropriate return or replacement costs.
I strongly prefer this over “200 SEK return fee” for your Big Five store. Later, if you want fixed return fees, we can set them separately:
USA → $X
UK → £X
Canada → C$X
Australia → A$X
New Zealand → NZ$X
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
Contact us as soon as possible if your item is:
- defective
- damaged
- incorrect
- or not the product you ordered
Please include your order number, a brief description of the issue and, where possible, clear photos showing the problem.
We will review your case and help arrange the appropriate replacement, refund or return.
Exchanges
We do not currently offer traditional product exchanges.
The fastest way to receive a different product or variation is usually to return the original item in accordance with our return policy and place a new order.
Your Consumer Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws in your country or region.
Where local law gives you additional cancellation, return, refund or warranty rights, those rights continue to apply.
Det här är bättre än att ha en separat “EU Right of Withdrawal” på Big Five-sidan, eftersom USA, UK, Canada, Australia och New Zealand inte omfattas av samma EU-regler.
Unclaimed or Undeliverable Packages
If a parcel is not collected, is refused, or cannot be delivered because of incorrect or incomplete delivery information, and is subsequently returned to us, we may deduct reasonable shipping, return and handling costs from any refund where permitted by applicable law.
Please make sure your delivery details are accurate before completing your order.
Refunds
Once we have received and inspected your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Refunds are normally processed by us within 5–10 business days after the return has been received and approved.
Please note that your bank, card issuer or payment provider may require additional time before the refund appears in your account.
If more than 15 business days have passed since we confirmed that your refund was approved, please contact:
30-Day Money-Back Guarantee
Kakelo™ is backed by our 30-Day Money-Back Guarantee.
If the product is not right for you, contact us within 30 days of receiving your order and we will guide you through the return process in accordance with this policy.
Contact
Kakelo
Smarticofix AB
Company Registration No. 559458-2115
Sankt Persgatan 158
602 30 Norrköping
Sweden
Email: support@kakelohome.com
Phone: +46 73 918 72 20
About Kakelo
At Kakelo, we create thoughtfully designed home products with a focus on practical function, simplicity and a secure shopping experience.
Customer Support
If you have any questions about an order, return or product, please contact us at:
We are happy to help.